Terms & Conditions

POLICY

MERCHANT INFORMATION

MERCHANT: Articles for sale on www.paradisodicacuci.com are the property of PARADISO DI MONTALCINO S.R.L società agricola

ADDRESS: PARADISO DI MONTALCINO S.R.L, Località Paradiso 323 – 53024 Montalcino (Siena) Tel/Fax: 0577/ – P.IVA 01482010525

ITEMS FOR SALE

Details of each article for sale, including the sale price, can be found on the online catalogue and are visible in every phase of the ordering process before concluding the sale.

GUARANTEE

PARADISO DI MONTALCINO guaranties that the products shipped are those indicated on the web site. On arrival the client should inspect the goods immediately. Should any items appear to be in error (vintage or product different than that requested) or should any items appear damaged in any way, the client is required to communicate said discrepancies within 24 hours of delivery in order to facilitate replacement within 30 days. At the time of delivery, should the parcel(s) appear visibly damaged or if the number of parcels does not correspond with the order, the client is advised not to accept delivery or to indicate on the shipping documents that the goods were “accepted subject to further inspection”.

VALIDITY OF THE OFFER

The conditions of sale for each item are clearly visible on the website in every phase of ordering process prior to the conclusion of purchase. PARADISO DI CACUCI reserves the right to update item information, including the product definition and list price, at any time without prior notice. All prices are listed in Euro.

METHOD OF PAYMENT

Accepted forms of payment are:

– Prepayment via bank transfer

– Credit Card

For more information regarding the payment options, please refer to the relevant space found on our home page.

DELIVERY

Deliveries will be made to the address indicated on the order. Time-frames indicated on our website are subject to availability of the items ordered and based on estimated delivery times indicated by the specific shipping company. In the event that an item ordered is not available due to a technical error, the client will be notified via email regarding any delay so as to confirm processing of the order. PARADISO DI MONTALCINO does not assume any responsibility for delays of delivery due to strikes or other transportation related issues which would impede the approximate delivery times indicated. Our shipping partners deliver during normal business hours (Monday to Friday, 9:00 am to 5:00 pm). For this reason it is advised to have the goods delivered to an address where someone is present at all times. If delivery is to occur at a business which has a day of closure, please be sure to indicate this. It is also recommended to supply a phone number in the event that the shipping agent needs additional information regarding delivery. If a third attempt at delivery is necessary due to the unavailability of someone to accept the goods or as a result of an error in the address itself, additional charges may be owed by the client. PARADISO DI MONTALCINO does not assume responsibility for any additional shipping charges due.

RIGHT TO WITHDRAWAL

Referring to Legislative Act 185 of May 22, 1999, and Directive 97/7/CE relating to buyers protection in contracts at a distance; the client has the right to withdraw, for any reason, from the purchase without penalty within 10 days of receipt of the goods. Communication of withdrawal must be sent by return receipt to “PARADISO DI MONTALCINO, Località Paradiso 323, 53024 Montalcino (Siena), Italy”, and can be pre-sent by email stipulating that such communication is followed by the arrival of the notice by return receipt within 48 hours. It is not necessary at any time to divulge the reason for withdrawal. However, any input to help PARADISO DI MONTALCINO improve services is always greatly appreciated. Refunds will be made by bank transfer or by other means indicated in the withdrawal confirmation, and will be processed as quickly as possible not to exceed 30 days from the time in which PARADISO DI MONTALCINO was notified of the intent to withdraw from the purchase. The goods must not have been opened, with exception of packaging, and must not show any sign of tampering. ANY AND ALL SHIPPING COSTS FOR GOODS BEING RETURNED ARE THE RESPONSIBILITY OF THE CLIENT. PARADISO DI MONTALCINO will not accept returning parcels as COD (cash on delivery). PARADISO DI MONTALCINO cannot be held responsible for any damages incurred during return shipment. Should goods appear to be damaged, tampered with, or in the event of loss, purchase payment will not be refunded. It is therefore strongly recommended that the client use a reliable shipper with the ability to track delivery and with insurance for loss or damage. The right to withdrawal is not applicable to commercial or resale clients.

SHIPPING POLICY OF PARADISO DI MONTALCINO

Please note, during extreme heat during the summer months, we may hold shipments to your area here in our warehouse. If you feel this may be a problem because of a time sensitive package, please email us to discuss other options. All packages are packed in our styrofoam containers to ensure proper delivery. We do everything possible on our end to protect our wine shipments from temperature-related damage. If you are concerned about the weather in your area, you may request a specific shipping date or you may choose a faster shipping method. Please note, the tracking numbers will not be active until the shipments are scanned by your Custom.

SIGNATURE POLICY

You must be 21 years of age or older to purchase wine. It is highly recommended that you provide us with a business shipping address for best service. We will not be able to refund any shipping charges if your package comes back to us because there was no adult to sign for the wine or there was nobody to receive the shipment or there is a mistake in the address wrote in your order!

RETURNS

PARADISO DI MONTALCINO is committed to 100% customer satisfaction! If there is any problem with your order, we want to hear about it. Please note, any problems with the receipt of your package must be called in to us within 10 days of the delivery date! If you suspect the bottle is bad, please just put the cork back in the wine leaving the contents of the wine in the bottle. We can’t take back any empty bottles! If you find any errors regarding type of wine and vintage, please send an e-mail to office@paradisodimontalcino.com right away. We will arrange to have the package picked up and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediately to ensure the fastest delivery of your new shipment

Scroll to top